CAMPUS RECRUITMENT by CONVERGYS for BBA/BCA/HM 2012
About Company: http:// www.convergys.com/
Convergys is a Global Leader in Relationship Management. As pioneers in the customer management business, we've established ourselves as frontrunners in the professional communications & customer relations industry.
Worldwide, Convergys:
- Serves 28 of Fortune's "Top 50" companies globally
- Is ranked one of the top 5 outsourcing companies in the world
- Has been awarded Fortune's Most Admired Company for 9 consecutive years
- Has 70,000+ employees across 67 offices across the world
In India, we have achieved 10 years of continuous growth & excellence. Our combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement & actionable business insight to marquee clients.
- Know more about Convergys on www.convergys.com
- Know more about Convergys India on our Facebook page (facebook/convergysindia) and on our micro site www.convergysindia.in
Eligibility Criteria:
- Qualification : Graduates (Any stream)
- Experience Required : 0-1 year
· Location : Mohali
- Package : 1.60 - 2.50 Lacs/ 1.80 - 2.40 Lacs
Job Profile:
- Designation : Customer Service officer
Job Description:
Provide best-in-class customer service and resolution to customer queries
o Verticals: Telecommunication and Financial Services
o Geographies: North America (US), Australia and UK
Meet customer requirements through first contact resolution.
Clarify customer requirements; probe for and confirm understanding of requirements or problem.
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Listen attentively to customer needs and concerns; demonstrate empathy.
Confirm customer understanding of the solution and provide additional customer education as needed.
Prepare complete and accurate work and update customer file.
Job Profile:
- Designation : Technical support officer
Job Description:
· Provide best-in-class customer service and resolution to customer queries.
o Verticals: Telecommunication and Financial Services
o Geos: North America (US), Australia and UK
· Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
· Clarify customer requirements; probe for and confirm understanding of requirements or problem.
· Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
· Listen attentively to customer needs and concerns; demonstrate empathy.
· Confirm customer understanding of the solution and provide additional customer education as needed.
· Prepare complete and accurate work and update customer file.
Recruitment Process:
- Interview round (Free speech round & voice n accent round)
- Written assessment test (Logical, grammar & PC skills).
Venue : KC Group of Institutes, Nawanshahr Campus
Date : 8th Feb, 2012
Time : 10.00 am
Best of Luck!!!!!!!!
Industry Interface Centre