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CAMPUS RECRUITMENT by CONVERGYS for BBA/BCA/HM 2012

About Company: http:// www.convergys.com/

Convergys is a Global Leader in Relationship Management. As pioneers in the customer management business, we've established ourselves as frontrunners in the professional communications & customer relations industry.

Worldwide, Convergys:

  • Serves 28 of Fortune's "Top 50" companies globally
  • Is ranked one of the top 5 outsourcing companies in the world
  • Has been awarded Fortune's Most Admired Company for 9 consecutive years
  • Has 70,000+ employees across 67 offices across the world

In India, we have achieved 10 years of continuous growth & excellence. Our combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement & actionable business insight to marquee clients.

Eligibility Criteria:

  • Qualification : Graduates (Any stream)
  • Experience Required : 0-1 year

· Location : Mohali

  • Package : 1.60 - 2.50 Lacs/ 1.80 - 2.40 Lacs

Job Profile:

  • Designation : Customer Service officer

Job Description:

Provide best-in-class customer service and resolution to customer queries

o Verticals: Telecommunication and Financial Services

o Geographies: North America (US), Australia and UK

 Meet customer requirements through first contact resolution.

 Clarify customer requirements; probe for and confirm understanding of requirements or problem.

 Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.

 Listen attentively to customer needs and concerns; demonstrate empathy.

 Confirm customer understanding of the solution and provide additional customer education as needed.

 Prepare complete and accurate work and update customer file.

Job Profile:

  • Designation : Technical support officer

Job Description:

· Provide best-in-class customer service and resolution to customer queries.

o Verticals: Telecommunication and Financial Services

o Geos: North America (US), Australia and UK

· Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.

· Clarify customer requirements; probe for and confirm understanding of requirements or problem.

· Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.

· Listen attentively to customer needs and concerns; demonstrate empathy.

· Confirm customer understanding of the solution and provide additional customer education as needed.

· Prepare complete and accurate work and update customer file.

Recruitment Process:

  • Interview round (Free speech round & voice n accent round)
  • Written assessment test (Logical, grammar & PC skills).

Venue : KC Group of Institutes, Nawanshahr Campus

Date : 8th Feb, 2012

Time : 10.00 am

Best of Luck!!!!!!!!

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